Privacy Policy

Welcome to the website astorsa.gr.

Access to and use of this website are governed by the following terms of use, which are mandatory and apply to all transactions conducted through this website. Please read them carefully and ensure that you understand and agree to them before any transaction.

TERMS

astor may periodically modify certain provisions of the general terms and undertakes to update this text for any changes or additions to the terms. Users are obliged to review them each time they visit the website. If you do not agree, in whole or in part, with the content of the terms of use, we recommend that you do not use the services. By registering on the website, the user declares full acceptance of the general terms of use.

INTELLECTUAL PROPERTY RIGHTS – TRADEMARKS

The content and information on astorsa.gr, including logos, images, photographs, graphics, designs, texts, and provided services, are subject to copyright law. Modification, distribution, or republication of this website for any reason is prohibited. Users may visit the website only for personal use and not for professional or commercial purposes.

LIMITATION OF LIABILITY

The content and information on astorsa.gr may contain errors (typographical, numerical, etc.) that are unpredictable or occurred unintentionally or due to website downtime, for which astor bears no responsibility. astor cannot guarantee that the website, its entire content, or the hosting server are free of viruses that could harm the user's computer. We recommend all internet users have up-to-date antivirus software installed.

astor has made every effort to represent its products with maximum accuracy. However, since the final display depends on the user's screen and computer, differences from the actual product may occur, for which astor bears no responsibility.

astor does not guarantee that pages, services, options, or content will be provided uninterrupted or error-free. Nor does astor guarantee that the servers hosting the website are free of "viruses" or harmful elements. astor does not guarantee the accuracy, completeness, or availability of content, pages, services, options, or their results.

GENERAL PRINCIPLES

The visitor/user is responsible for accessing the services of astorsa.gr, which may require payment to third parties (e.g., Internet service providers, internet usage fees). The visitor/user is solely responsible for these fees. Additionally, the visitor/user is responsible for having the necessary technology to access astorsa.gr services.

REGISTRATION

If the visitor/user wishes to register for services of astorsa.gr, they agree to: a) provide truthful, accurate, valid, and complete information in the registration forms and b) maintain and update their registration information to remain true, accurate, valid, and complete.

Dear Customer/Partner,

Specific changes in the law under the General Data Protection Regulation (EU) 2016/679 (GDPR) require us to update our Terms of Sales and Services regarding Personal Data and our Data Protection Statement applicable to products or services you already use or have used.

Furthermore, we want you to be informed clearly and accurately about how we collect, use, transmit, or protect your Personal Data and our compliance with the above European Regulation, to ensure clarity and understanding, as this will cover any new product or service you may receive from us in the future.

You should also be aware that the updated Terms and Statement, as well as new provisions, apply without further notice from May 25, 2018, and form an integral part of any contract between us. Therefore, by continuing to use our products and services, you accept the Terms and Statement as effective.

For more information, we encourage you to read the full text of the Information Notice - Data Protection Statement and contact us by phone at +30 2841 022 358.

Introduction

Our company operates in the promotion of household and professional products, such as filters, systems, and water accessories, as well as the creation and production of domestic and semi-professional reverse osmosis units. We primarily serve end-users and professionals. In our professional activity, we collect only the personal data necessary to supply our products and provide the best possible services.

Specifically, when you transact with our company and receive our products and services, you agree to our Sales and Service Terms, available on our invoices and website. You should read and understand these terms before transacting with us and provide your explicit consent to collect, store, use, or transmit the information you provide, which may include personal data, to execute the transaction properly under these contractual terms.

You have the right to refuse to provide personal data in a transaction, although only data strictly necessary for purchasing a product or service must be provided. Refusal may prevent us from providing products and services since no contract can function without processing buyer data.

What personal data do we collect and from where?

(a) Data you provide directly in transactions: When you purchase a product, request a quote, submit an order via the website, email, or phone, during installation or maintenance, or for technical support, you voluntarily provide us with personal data such as your name, phone, email, postal address, billing details (Company Name, Tax ID, VAT, Billing Address, etc.) to supply products, provide technical support, and communicate with you as needed.

All this information is stored in our computerized system and printed files to fulfill our contract and receive payments. Payment information is transmitted to our accounting partner for tax purposes.

(b) Data collected via our website: We use cookies to enhance your browsing experience. No personal information is collected from these cookies. More information is available on our website. You can withdraw consent at any time by deleting cookies or changing browser settings, but refusal may limit functionality.

(c) Data collected via email, SMS, or video: We store emails, SMS, or recorded images from visits to our offices/events when necessary to fulfill transactions, provide products, or technical support.

(d) Data from other sources and third parties: Data may be combined with publicly shared information from social media, emails, business cards, or directories. Third parties providing your data comply with data protection laws.

Why do we collect and process your data?

We collect and process personal data to:

(a) Fulfill contracts and provide products/services; (b) Explore potential business opportunities; (c) Improve our relationship with you; (d) Provide offers and product updates; (e) Process payments; (f) Protect against risks, fulfill legal obligations, and resolve disputes; (g) Communicate with you.

Legal Basis for Data Processing

a) Fulfillment of contractual obligations; b) Consent; c) Compliance with legal obligations; d) Public interest; e) Profiling/automated decision-making with notification and consent.

Who receives your data?

Data may be shared with third parties only as necessary for contractual relationships, service provision, or with your consent, including service partners, employees, banks, technical support, insurance companies, or authorities.

Can your data be transferred outside the EU?

Data may be transferred outside the EU if adequate protection is ensured or if legal exceptions apply, including your explicit consent or contractual necessity.

Data retention period

Personal data is kept as long as necessary to fulfill contractual and legal obligations (up to 20 years for contractual relationships, or 5 years if no contract), including electronic storage after 5 years for signed documents.

Your rights

Access, correction, restriction, objection, erasure, data portability, and filing complaints with the Data Protection Authority (www.dpa.gr). Some rights may not be fully exercisable if necessary for contract performance or legal obligations.

You can withdraw consent at any time, though it may limit the ability to provide products/services.

How to exercise your rights

Send requests via email to contact@astorsa.gr. The company will respond within 30 days, with possible extension of 60 days if necessary.

How the company protects your data

Data security is ensured through technical and organizational measures, including encryption and access control, monitored regularly. Partners comply with this policy to prevent unauthorized access or misuse.

Changes to the Statement

This Statement is part of the Terms of Sales and Services and may be updated; updates will be published on the website or communicated directly, effective from the date of update.

Contact Us

For any issue regarding your data, contact us at +30 2841 022 358.